NBC Boston Frequently Asked Questions | NBC Boston

NBC Boston Frequently Asked Questions

We have answers to your questions about Boston's new NBC Owned Television Station

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    NEWSLETTERS

    1. What is NBC Boston?

    NBC Boston is an NBC Owned Television Station serving the Greater Boston area, Southern New Hampshire and Northeastern Massachusetts providing area viewers comprehensive local news, accurate weather forecasts, as well as NBC Nightly News, the TODAY show, The Tonight Show Starring Jimmy Fallon and Sunday Night Football.

    Being an NBC Owned Television Station means more resources and a strong commitment to serve the community. With the largest team of meteorologists in the region and strongest storm coverage network in the nation, we will also deliver viewers the most accurate and up-to-the-minute weather coverage available.

    2. What is on NBCBoston.com?

    NBCBoston.com provides coverage of breaking news and weather across the region, the same type of comprehensive coverage you can expect to see on the new NBC Boston television station when it launches on January 1, 2017. You'll also find special features like the "We Are Boston" video series and exclusive digital-first investigative stories. And you can help count down the days to the launch of the NBC Boston television station with the Countdown Calendar at the top of the homepage.

    Follow NBC Boston on Twitter, Facebook, Instagram and Snapchat for breaking news updates, behind the scenes photos, videos and more.

    3. Where can I watch NBC Boston on cable or satellite?

    NBC Boston will broadcast on the following channels:

    Comcast: 810, 710 (HD), 10, 6, 22, 26 (SD)

    DirecTV: 10

    Dish: 10

    Verizon: 510 (HD), 10 (SD)

    Charter: 777 (HD); 10, 17, 20, 22, 93 (SD)

    Braintree Electric (BELD): 510 (HD), 10 (SD)

    Metrocast: 812 (HD), 8 or 15 (SD)

    Norwood Light: 613 (HD), 13 (SD)

    RCN: 603 (HD), 10 (SD)

    Shrewsbury Community Cablevision: 310 (HD), 10 (SD)

    Southern Vermont Cable: 409 (HD), 18 (SD)

    Time Warner: 1205 (HD), 3, 22, 23 (SD)

    TDS: 1014 (HD), 14 (SD)

    Vermont Telephone Co.: 1009 (HD), 9 (SD)

      HD = High Definition, SD = Standard Definition

      4. How do I find NBC Boston if I have an antenna and receive my TV over the air?

      NBC Boston is using two channels to deliver our signal across the region. You will want to tune to both channels to determine which offers the best reception.

      Greater Boston area: Channel 8.1 or 60.5
      Southern New Hampshire and Northeastern Massachusetts: Channel 60.2

        In order to receive the over-the-air signals of NBC Boston, you will likely have to rescan your televisions connected to an antenna. For instructions on how to rescan your TV, click here.

        5. Is there an NBC Boston app?

        Yes. The NBC Boston news and weather app features the latest breaking and local news stories, interactive weather radar and our 10-day forecast. The app also offers breaking news and weather alerts on iPhone, iPad and Android devices.

        6. Is NBC Boston programming streamed?

        NBC Boston newscasts will be streamed live over the internet. You can also access NBC Boston programming on TV Everywhere soon after our Jan. 1 launch. TV Everywhere requires downloading the NBC app and authenticating as a cable or satellite subscriber.

        We expect NBC Boston to become available on additional streaming platforms in the future and will update you when that information becomes available.

        7. Why isn’t NBC Boston on cable systems in Bristol County, Massachusetts?

        NBC Boston is currently not available on Bristol County cable systems because the county is assigned to the Providence, Rhode Island viewing area and therefore is considered outside of the Boston market for cable carriage purposes. Boston television stations that do appear on Bristol County cable systems are classified as “significantly viewed” by the Federal Communications Commission (FCC). The FCC looks at historical viewership when classifying a station as “significantly viewed” and since NBC Boston is brand new, we don’t have this status yet.

        We apologize for the current inconvenience, but do hope to eventually appear on some Bristol County cable systems. As a reminder, NBC Boston is available over-the-air with an antenna in many Bristol County communities. If you have an antenna, please rescan your TV set for channel 60.5 or channel 8. You can also access NBC-affiliated Station WJAR, Providence, on most Bristol County cable systems. 

        8. Why isn’t NBC Boston on Comcast cable systems in certain counties like Franklin County, Massachusetts and Grafton County, New Hampshire?

        NBC Boston is not available on cable systems in Franklin County, Massachusetts and Grafton County, New Hampshire because those counties are assigned to viewing areas outside the Boston market for cable carriage purposes. Boston television stations that do appear on cable systems in these counties are classified as “significantly viewed” by the Federal Communications Commission (FCC). The FCC looks at historical viewership when classifying a station as “significantly viewed” and since NBC Boston is brand new, we don’t have this status yet.

        9. Will the NBC programs set to record on my DVR continue to record properly?

        The answer depends on your cable or satellite provider and the cable box you use. Your cable provider should be able to tell you if you contact them. In general, NBC programs set to record without a channel preference will continue to record normally. Any recording set to record by channel will require you to reset your DVR recording to record on NBC Boston’s channel.

        10. Why am I having trouble recording “All Episodes” of some NBC programs on my Comcast DVR?

        Comcast is aware of a software problem that is prohibiting some customers from initiating a recording for ALL EPISODES of some NBC series programming.

        If your have an Xfinity Comcast DVR and your series recording is set for a specific station, be sure that the station is “WBTSHD Only” or “WBTS Only.” An alternative is to DELETE the recording event entirely and re-enter the recording from the CHANNEL GUIDE SCREEN. 

        If you operate a non-Xfinity Comcast DVR and have recordings set for “THIS CHANNEL ONLY,” you must change your “channel preference” to “ANY CHANNEL.” An alternative is to DELETE the recording event entirely and re-enter the recording from the CHANNEL GUIDE SCREEN.

        Contact Comcast: 1-844-805-8836 

        11. Where is NBC Boston located?

        NBC Boston broadcasts from studios in Newton, Massachusetts.

        12. What are the call letters for the new NBC Boston?

        WBTS

        13. Who are the newscasters on NBC Boston and how can I contact them?

        Meet the Team

        14. What’s the programming schedule for NBC Boston?

        NBC Boston Program Schedule

        15. How do I contact NBC Boston?

        News Tips: Tips@NBCBoston.com
        Local Programming: Programming@NBCBoston.com
        NBC Network Programming: http://www.nbc.com/contact-us
        General Comments: NBCBoston@nbcuni.com
        Phone: 855-NBC-BOSTON (855-622-2678)