Investigations

As Peter Janis sees it, when a customer goes through the tunnel at Jamaica Plain Car Wash, it isn’t much different than buying a coffee in the drive-thru at Dunkin’ in terms of human contact. Janis believes the business transaction can be made safely amid the COVID-19 emergency. His staff also frequently sanitized equipment in the ...

When the coronavirus hit, hundreds of Boston University freshmen were getting ready for a study abroad program in London this summer. “We were doing our pre-departure documents and getting our passports, and then obviously everything came crashing down when coronavirus happened,” BU freshman Albert Kelleher said. The London program was ...

Chef Alex Saenz takes extra care with his acclaimed fried chicken at Bisq in Cambridge. The popular Inman Square eatery quickly sold out of the dish on a recent weekday evening. But looking around his empty restaurant, which is open only for take out and delivery, Saenz said it’s little consolation. “It’s been so hard to see something that......

On a snowy day in March, Chris Wiley was traveling on the Massachusetts Turnpike when he said a tractor-trailer started sliding into his lane of traffic near Charlton. Wiley swerved to avoid a collision, lost control of his vehicle and ended up facing the wrong direction on Interstate 90. Within minutes, a tow truck removed&nbsp...

After recovering from the flu, 92-year-old Robert Stout was discharged from Pleasant Bay Nursing & Rehabilitation Center in Brewster on April 10. On the day he left, family members say Pleasant Bay didn’t give them any notice that others in the facility were showing symptoms of the novel coronavirus. But that same day, Pleasant Bay received ass...

Dairy farmers across the country have been forced to dump milk they can’t sell into their fields – an awful waste of their hard work, and of valuable food. But a new initiative called Farmers Feeding Families will soon get that surplus milk into the hands of local families that need it most. A national cooperative that represents farms in&#82...

Owen Stern described the excitement of attending his first University of Michigan football game in the fall of 2019, packing into the “Big House” with 100,000 fans to cheer for the Wolverines. It was one of the moments that validated his choice to pursue a college degree in Ann Arbor. Then the coronavirus pandemic took hold. And like st...

Nursing homes and other long-term care facilities have emerged as tragic hot spots in the coronavirus pandemic. The state of Massachusetts is taking steps to better protect vulnerable nursing home residents, but some advocates and families tell the NBC10 Boston Investigators they worry the new measures aren’t enough. “It’s a very sad and frus...

On Wednesday, April 29, NBC10 Boston aired “Lifting the Lockdown,” a program on what our lives might look like when we get out of the house and back to work after the coronavirus shutdowns. We took a look at how businesses might need to adapt, how shopping could change for consumers, plus a doctor’s advice to parents on staying in...

Cokiena Fuller worries every day what might be happening behind closed doors as families shelter at home amid the coronavirus pandemic. Fuller, a supervisor for the state Department of Children and Families, says her agency has seen a significant drop in abuse and neglect reports in recent weeks. But advocates fear the prevalence of child abuse has...

While showing me around an empty clinic in Wellesley, Dan Brownridge said there is ample space to follow social distancing guidelines when he welcomes back employees and patients.   Brownridge is owner of Joint Ventures Physical Therapy and Fitness, which has nine locations around the Boston area. All of the ...

Imagine getting sick, being alone and not being able to easily communicate with your doctors. That’s the reality for many patients in Massachusetts who don’t speak English as their first language. “It is a feeling of panic, of helplessness, anguish,” said Carolyn Santiago of Massachusetts General Hospital. Santiago’s mother had a stroke 12 years ag...

It wasn’t so long ago that eating out was easy, but now because of the coronavirus pandemic, some restaurants won’t even survive. The ones that do will have to reinvent their business models. Paul Turano owns the Cook restaurants in Newton and Needham, Massachusetts. With sales down 70%, he’s trying to perfect the take-out food mo...