Going Nowhere: Boston by Way of Bus

The MBTA bus system has been long-neglected and advocates say poor and black riders have been hurt the most. Some call it a civil rights issue and say changes must come fast.

13 photos
Mark Garfinkel
Ninety-two percent of MBTA bus stops do not have shelters.
Mark Garfinkel
A study by the public Metropolitan Area Planning Council found black MBTA bus riders spend 64 hours a year longer on the bus than white MBTA bus riders. That’s a week-and-a-half of work.
Mark Garfinkel
Advocates say routes that serve mostly poor and black neighborhoods are less reliable and come less frequently
Mark Garfinkel
Last year, the MBTA launched the Better Bus Project aiming to fix the ailing system.
Alicia Bowman
Viewer Alicia Bowman says people wait up to 20-30 minutes for the #60 bus in Chestnut Hill. Many of the riders are seniors and the stop has no shelter or a place to sit.
Brendan Kearney
Brendan Kearney says the 70/70a often gets stuck in, "SO MUCH traffic" crossing the Charles. Kearney now takes the 71 bus which is, "faster and reliable."
One viewer says it's a challenge for parents to take multiple modes of transportation with children.
Some people park in bus lanes making it difficult for operators and commuters.
One viewer says the #77 near Porter Square, "never arrives on time."
Jim Sestito
MBTA bus riders are frustrated with no dedicated bus lanes, resulting in longer commutes.
Commuters are unhappy with long wait times.
Sarah Aspinwall
Viewer Sarah Aspinwall shared her frustration with the #39 bus during commuting hours. She says that passengers must cross stopped traffic in order to get on and off the bus.
Alexander Frieden
Bus bunching in Central Square after riders waited 20 minutes for the bus.
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