Slot machines are not meant to be turned off for four months at a time, as it turns out.
A few hours after Plainridge Park Casino reopened Wednesday morning under rigid pandemic safety guidelines, Vice President and General Manager Lance George said the biggest issues he and his staff were dealing with included paper jams, printer errors and other bugs that revealed themselves as players started pulling levers and pushing buttons on machines that had been dormant for nearly four months.
"Everybody is in a good mood, everybody is happy, several comments that it's great to see us back open, it's great that they're able to get out and interact socially, it's great that we got people back to work," he said about three hours after the Plainville slots parlor welcomed guests back. "Across the board, both on the employee side as well as the customer side, it's been very easy. Any issues, people have been more than understanding."
George said players seemed to know what to expect when Plainridge reopened its doors. The slots parlor posted the details of its health and safety precautions to its website and sent an explanation directly to regulars, and George estimated that 99% of guests came prepared with their own mask.
As they arrived at the casino on Wednesday morning, players queued up in a way that allowed for social distancing, walked up to a digital temperature-taker and then presented an ID so Plainridge can keep a log of who has visited its facility to make contact tracing easier, if needed.
Instead of its usual capacity of about 5,800 people, Plainridge Park Casino is limited to about 2,100 people and about 700 of the parlor's roughly 1,250 slot machines are active. Bruce Band, assistant director of the Gaming Commission's Investigations and Enforcement Bureau, said there were 253 people at Plainridge Park Casino as of 9 a.m. Wednesday.
"You can still feel the vibe on the floor," George said, adding that there had not been any issues with players lowering their masks while on the gaming floor.
Gaming Commission Interim Executive Director Karen Wells said the State Police reported to her that there had been no issues in the first few hours that the slots parlor was open.
Plainridge opted to reopen in the middle of the week because it will allow a chance to work out any kinks in the operation or in the safety plan before the weekend when more players might make their own returns to the slots, George said. Live racing resumes at Plainridge's harness racing track on Monday.
"While the amenities our customers have come to know and love may be somewhat limited for the time being, the ability to safely welcome back our team members and guests remains our top priority," George said.
The casino adopted health and safety standards outlined by the Massachusetts Gaming Commission for reopening the state's slots parlor and resort casinos, which were finalized about two weeks ago.
"Our returning team members will be trained on these procedures and our guests will see reminder signage about them throughout the property," George said.
In order to encourage social distancing, the number of slot machines will be limited and the casino added floor decals where lines typically form. Plexiglas dividers and signage have been implemented around the facility as well.
Slot machines will be sanitized regularly throughout the day and the property will be closed Monday through Friday from 2 to 7 a.m. for deep cleaning, according to the casino.
In addition to a ban on poker, the gaming commission ruled out craps and roulette tables until further notice. Blackjack-style gaming tables will be capped at three players and everyone must wear face coverings except to have a drink.
Players will not be allowed to carry their drinks while walking around the gaming floor, per commission guidelines, and licensees must make all reasonable efforts to ensure guests do not break that rule.
More on Massachusetts Casinos Reopening
George said he is not sure exactly what to expect from the first weekend of being reopen. Plainridge is the 35th of 41 gaming facilities run by Penn National Gaming to reopen, George said, and the first days and weeks of reopening have gone differently in each location.
"We have a solid understanding of what it takes to reopen in a smart, common-sense way and of course the focus for us is public safety," he said.
George said there is one pandemic-related issue that's giving Plainridge Park a bit of a headache -- the national coin shortage caused by a slowdown in coin production at the U.S. Mint and a shift towards mobile or digital payments during the pandemic.
"We'll probably be running a promotion for our customers and our employees to bring in their change and we'll exchange it for them at no cost," he said. "We placed our order, we only received a small percentage of that coin order."
Plainridge Park and the state's two resort casinos -- MGM Springfield and Encore Boston Harbor in Everett -- were cleared to reopen Monday under specific guidelines approved by the Gaming Commission. Plainridge opened Wednesday morning, Encore Boston Harbor expects to reopen its $2.6 billion Everett casino at 9 a.m. on Sunday, July 12, and MGM Springfield said it plans to reopen Monday, July 13 at 10 a.m.
All three of the state's gaming facilities closed March 15 as the COVID-19 pandemic began to take hold and remained closed as similar venues in nearby Connecticut and Rhode Island reopened in recent weeks.