NBC10 Boston Resolves Concert Ticket Confusion

Mary Moran and her daughter, Makalya, look forward to attending the Kiss 108 Jingle Ball Concert at TD Garden every year.

“It’s a blast we love it… it’s a special pre-Christmas for the two of us and her friend and mother. We make a big night out of it go out to eat, it’s a nice fun night” says Moran.

This year, Moran wanted good seats to the December show, so she was online the day tickets went on sale. She found seats for $115 a piece and bought four of them.

“It was loge eleven, row one. I was so excited, the first row, I’ve never had it before. It was great, she (Makayla) was excited,” said Moran.

But, two days later, Moran got an email from Mytickettracker.com saying that unfortunately, her order could not be fulfilled as originally intended.

“I called and they said there was a glitch in the system and those tickets aren’t available," Moran said. "Oh my God, I was all upset, she (Makayla) was upset.”

Moran says they offered her seats in another location. But they were pricey, about $180 each and they were located farther from the stage.

Knowing the show would sell out, Moran bought them.

“They were expensive, everyone is on a budget,” she said. “I didn’t want to upset my daughter and her friend. Whatever the glitch was it was their fault and that’s why I wrote to you guys, hoping that something would come of it.”

NBC10 Boston Responds reached out to Mytickettracker.com on Moran's behalf and heard back from Ticket Network, the company that partners with them and provides the selling platform for Mytickettracker.com.

They reviewed the purchase and got in touch with Moran to offer her seats in a great location for the $115 price she originally paid.

“The seats are amazing, they offered me close to the stage, two sections closer and it’s only the fourth row up,” Moran said.

Ticket Network tells us, “We provide a 100% money-back guarantee so that ticket buyers can shop with confidence. We strive to deliver hassle-free ticket purchasing experiences, and when we fall short we make every effort to provide exceptional customer service. Ms. Moran was reported to be very pleased with the outcome, which is what we aim for with every ticket sale.”

And she was very pleased, indeed.

“I think it’s going to be awesome,” says Moran, “my daughter is happy, I’m happy, we’re looking forward to it. Thank you!”

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