At 180 Cafe in Boston's Chinatown, owner Liang Chen says he thought about closing down for good at the height of the pandemic.
Through a Chinese translator, Chen said he persevered, but business is still down 40% from pre-pandemic levels.
He's taking a big hit from the number of downtown workers not yet returning to the office.
Chen's story is a familiar one.
Get Boston local news, weather forecasts, lifestyle and entertainment stories to your inbox. Sign up for NBC Boston’s newsletters.
"It's almost close to devastation to these folks who work so hard, 12 to 16 hours a day, just to make a living," said Debbie Ho, executive director of Chinatown Main Streets, which works with the nearly 300 businesses in the neighborhood. "We're not close to normal."
Ho says business is coming back, but overall, it's still down up to 60% at the restaurants, bakeries, tea houses and salons.
Most have survived, but many are dealing with back rent.
"If you don't have business and you don't have the customers, they will suffer as a business owner," she said.
A number of factors — including name-calling — have all played a role in keeping people away.
"It's a combination of the pandemic, the Asian hate, the 'Kung Flu,'" Ho said, referring to a racially derogatory term used by former President Donald Trump. "That put a damper on these Asian businesses."
The rise in attacks on Asian people across the country has not helped.
"There's still a lot of people, residents themselves are afraid to venture out, they don't want to be a target of the hate crime," she said.
More on anti-Asian hate
Ho is hoping the hustle and bustle picks up by mid-summer so that businesses like 180 Cafe can survive.
"Everything's open," she said. "Come on in, just experience Chinatown."
Ho says Chinatown is working on its first-ever farmers market to help bring in more visitors. The plan is to start it up in July, and it would be open every other Saturday through the end of the summer.