Dog's Death in United Plane's Overhead Bin Raises Questions About Its Track Record - NBC10 Boston
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Dog's Death in United Plane's Overhead Bin Raises Questions About Its Track Record

United carries more animals than any other airline, but its animal-death rate is also the highest in the industry

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    NEWSLETTERS

    Dog Dies in Overhead Bin on United Airlines Flight

    A dog died when a passenger was ordered by a flight attendant to place her dog in an overhead bin during a flight from Houston to New York's Laguardia Airport. United Airlines has taken full responsibility for the death of the dog. (Published Tuesday, March 13, 2018)

    What to Know

    • Eighteen animals, mostly dogs, died while being transported on United planes last year, according to federal data

    • Alaska Airlines carried 17 percent fewer animals last year but had just two deaths

    • Reports filed with the government indicate that in most cases of animal death or injury last year, United took no corrective action

    It is rare that an animal dies on a plane, even on United Airlines, which is under siege this week over the death of a puppy on one of its flights.

    There was only one death for roughly every 4,500 animals United transported in its cargo holds last year. But the 18 animals, mostly dogs, that died while being transported on United Airlines represent three-fourths of all animal deaths on U.S. carriers, according to the Department of Transportation.

    United, which promotes its pet-shipping program called PetSafe, carries more animals than any other airline, but its animal-death rate is also the highest in the industry. Alaska Airlines, which carries only 17 percent fewer animals, had just two deaths last year.

    "The overwhelming majority (of deaths), according to medical experts, were due to a pre-existing medical condition or the animal wasn't properly acclimated to its crate," United spokesman Charles Hobart said.

    Hobart said the airline investigates every injury or death to an animal in its care. Pets are loaded last and taken off the plane first after landing, he said.

    United's PetSafe has its skeptics.

    "I think United tries to make a business out of pet transport with this program, but (airline) ramp workers are not veterinarians," said Brian Kelly, CEO of The Points Guy, a travel website that first highlighted this week's incident.

    Reports filed with the government indicate that in most cases of animal death or injury last year, United took no corrective action. Some animals were deemed to have died of natural causes, others from cardiac problems or gastric dilation, a condition associated with eating too much. One dog died of heat stroke, and another animal escaped while being handed back to its owner and was hit by a vehicle.

    United has suffered a string of incidents that generated bad publicity in the last year, including the violent removal of a passenger from a United Express plane to make room for a crew member, and the death of a giant rabbit — its Iowa owners sued the airline, which they said cremated the animal to destroy evidence about the cause of death.

    In the case of the French bulldog that died on Monday night, United said the flight attendant who ordered a passenger to put her pet carrier in the overhead bin didn't know there was a dog inside. But the family that owned the dog, named Kokito, contradicted that, as did other passengers on Monday night's flight.

    Kokito Plays With Catalina Robledo's Infant

    [NATL-NY] Kokito Plays With Catalina Robledo's Infant

    Kokito, the dog that died aboard a United Airlines Flight from Houston to New York City on Monday, plays with Catalina Robledo's infant.

    (Published Tuesday, March 13, 2018)

    Eleven-year-old Sophia Ceballos told NBC New York that her mother told the flight attendant "'It's a dog, it's a dog,' and (the flight attendant) said we have to put it up there," in the bin.

    Other passengers backed up the family's account on Twitter and Facebook.

    United acknowledged Wednesday that the customer said there was a dog in the carrier. "However, our flight attendant did not hear or understand her, and did not knowingly place the dog in the overhead bin," the airline said in a statement. United declined to identify the employee.

    The airline also said that next month it will begin issuing brightly colored bag tags to travelers flying with pets.

    Late Wednesday, the district attorney's office in Harris County, Texas, said a criminal investigation has been launched into the dog's death aboard the Houston-to-New York flight.

    The issue of pets on planes has gotten attention recently after United and Delta Air Lines announced tightened restrictions on emotional-support animals, including requiring a health form filled out by a veterinarian.

    If your pet must travel, experts have several recommendations:

    • The cabin is safer than the cargo hold. Pets too large to fit in an under-seat carrier must go cargo unless it's a service or emotional-support animal.
    • Ask the airline or look up its rules about things such as carrier size, and don't force your pet into a carrier that is too small.
    • Take nonstop flights to avoid layovers, which increase the chances your pet could be mishandled or left longer in the cargo hold.
    • Avoid extremely hot or cold weather and busy periods such as holidays.
    • Make sure your pet's tags and your contact information on its carrier or crate are up to date.
    • Tape a bag with a day's worth of food to the top of the crate — just in case.
    • If your pet flies in cargo, use your own crate instead of renting one from the airline; it will help get them acclimated and minimize anxiety.