Kim Roach was working on a tight schedule last fall when she hired National Floors Direct to replace the carpeting in her Cape rental home with vinyl flooring. “We had people moving in on November 15. We were having them come to the house on November 11 to do the work,” Roach says. “They said that it was a two-day…
After an attempt to spruce up her rental home didn’t go as planned, the owner couldn’t get a refund from her flooring company. So she called NBC10 Boston Responds.