A Dorchester homeowner couldn’t get anyone to fix a fractured utility pole in her backyard, ending up in an “endless” customer service loop for weeks.

As the first snow of the season fell across the Boston area, Lindsay Crudele invited me to her Dorchester home to observe what she described
as a “hideous tangle of bureaucracy” in her backyard. The eyesore is more commonly known as a utility pole, which had
teetered precariously amidst wires and tree branches for weeks.

The law says double power poles should be replaced within a few months, but the NBC10 Boston Investigators found some still there years later.