Verizon

Hazmat crews responded to high levels of Carbon Monoxide in the battery room of a Verizon location in downtown Boston Sunday night. The Boston Fire Department posted on Twitter that they responded to the lower level of 185 Franklin Street for the hazardous materials situation shortly before midnight. Crews used meters and thermal imaging to determine that all of the…

Maine officials opened an investigation Tuesday into Verizon over a state brand: the 207 area code. Maine’s Public Utilities Commission is investigating how the communications company forecasts its need for blocks of new phone numbers, which could hasten Maine getting a new area code. In recent years, the PUC has become concerned that it may no longer be possible for…

Maine’s Public Utilities Commission is investigating how the communications company forecasts its need for blocks of new phone numbers, which could hasten Maine getting a new area code.

Internet users across the northeast U.S. experienced widespread outages for several hours Tuesday, interrupting work and school, because of an unspecified Verizon network issue

Did you know Verizon’s 5G service is now available in Boston? So what does that mean for you – and do you need a new phone to access it? Verizon’s David Weissmann explains what it is and how it will impact the way we live.

There are thousands of utility poles scattered across our communities. You probably don’t give them much thought — unless there is one that looks like it’s about to crash into your house. That’s exactly what happened after a June storm, when a utility pole teetered at a 45-degree angle in a backyard in Boston’s Mattapan neighborhood. Homeowner Julian said...

A pole belonging to Verizon was left teetering at a 45-degree angle in Boston, leaving a homeowner looking for answers.

Verizon is joining an escalating movement to siphon advertising away from Facebook in an effort to pressure the company into doing more to prevent racist and violent information from being shared on its social networking service.

The family of a woman who was paralyzed when she was struck by a falling telephone pole as she waited for a bus is to receive $125 million from Verizon. Maria Meister was commuting from Union City to her job in New York in 2017 when the pole snapped, crushing her head and body. She suffered multiple spinal injuries and...

With identity theft running rampant, companies are adding additional security requirements for many accounts. That’s good if a stranger is trying to steal your info. But what if it’s you trying to access your own account?

A viewer reached out to NBC10 Boston after Verizon told her she didn’t have enough information to identify herself while making changes to her Verizon account last year.

A Verizon outage that affected wireless customers across the country overnight has been resolved, according to the company. “Overnight some wireless customers experienced a dialing error when placing calls from their wireless phone to a long-distance landline number,” spokesman Chris McCann said in an email Wednesday morning. “This issue was resolved at 6:30am ET. We apologize for any inconvenience.” Early…

A Dorchester homeowner couldn’t get anyone to fix a fractured utility pole in her backyard, ending up in an “endless” customer service loop for weeks.

As the first snow of the season fell across the Boston area, Lindsay Crudele invited me to her Dorchester home to observe what she described
as a “hideous tangle of bureaucracy” in her backyard. The eyesore is more commonly known as a utility pole, which had
teetered precariously amidst wires and tree branches for weeks.

If you make it free, will they come? Apple, Disney and AT&T’s WarnerMedia want to jump-start their challenges to Netflix by offering freebies and deep discounts on emerging streaming plans. That includes a free year of Apple TV Plus for customers of new Apple devices and a free year of Disney Plus to higher-tier Verizon customers. Some existing HBO subscribers...

Customers complained a moving company based in Billerica, Massachusetts, held their furniture hostage, while demanding more cash for their services. Now, some of them will be getting their money back, thanks to a legal judgment secured by Massachusetts Attorney General Maura Healey. The developments come after a 2016 report about the business tactics of Father & Son Moving & Storage...

A six-woman smokescreen shorted a Maryland Verizon store of $24,000 in phones, police say.

There are more than 16,000 of these dangerous-looking eyesores dotting the landscape across Massachusetts, some likely in your neighborhood. Double power poles are the result of new construction, storm damage and car accidents, created when a new pole is installed next to the old, damaged one.

Parents gathered to raise concerns about a cellphone antenna near a school.