With identity theft running rampant, companies are adding additional security requirements for many accounts. That’s good if a stranger is trying to steal your info. But what if it’s you trying to access your own account?

A viewer reached out to NBC10 Boston after Verizon told her she didn’t have enough information to identify herself while making changes to her Verizon account last year.

A Verizon outage that affected wireless customers across the country overnight has been resolved, according to the company. “Overnight some wireless customers experienced a dialing error when placing calls from their wireless phone to a long-distance landline number,” spokesman Chris McCann said in an email Wednesday morning. “This issue was resolved at 6:30am ET. We apologize for any inconvenience.” Early…

As the first snow of the season fell across the Boston area, Lindsay Crudele invited me to her Dorchester home to observe what she described
as a “hideous tangle of bureaucracy” in her backyard. The eyesore is more commonly known as a utility pole, which had
teetered precariously amidst wires and tree branches for weeks.

A Dorchester homeowner couldn’t get anyone to fix a fractured utility pole in her backyard, ending up in an “endless” customer service loop for weeks.

If you make it free, will they come? Apple, Disney and AT&T’s WarnerMedia want to jump-start their challenges to Netflix by offering freebies and deep discounts on emerging streaming plans. That includes a free year of Apple TV Plus for customers of new Apple devices and a free year of Disney Plus to higher-tier Verizon customers. Some existing HBO subscribers...

Customers complained a moving company based in Billerica, Massachusetts, held their furniture hostage, while demanding more cash for their services. Now, some of them will be getting their money back, thanks to a legal judgment secured by Massachusetts Attorney General Maura Healey. The developments come after a 2016 report about the business tactics of Father & Son Moving & Storage...

A six-woman smokescreen shorted a Maryland Verizon store of $24,000 in phones, police say.

There are more than 16,000 of these dangerous-looking eyesores dotting the landscape across Massachusetts, some likely in your neighborhood. Double power poles are the result of new construction, storm damage and car accidents, created when a new pole is installed next to the old, damaged one.

Parents gathered to raise concerns about a cellphone antenna near a school.

AT&T said this week that it will soon block spam calls or alert customers of suspected spammers. The blocking will first activate for new lines and will then be applied to all existing accounts, the carrier said on Tuesday. The feature will be on by default but can be turned off by users who don’t want it, per rules set...

The Federal Trade Commission announced last week a crackdown on robocallers, giving one of the clearest pictures yet of the people and organizations behind the avalanche of nuisance phone calls to consumers. The actions are important because they draw the connection between robocalls, which may seem like mere annoyances, to the fraudulent organizations or illegal mass-calling schemes behind them. “We...

There are more than 16,000 of these dangerous-looking eyesores dotting the landscape across Massachusetts, some likely in your neighborhood. Double power poles are the result of new construction, storm damage and car accidents, created when a new pole is installed next to the old, damaged one.

The law says double power poles should be replaced within a few months, but the NBC10 Boston Investigators found some still there years later.

Customer-management software developer Salesforce is buying Tableau Software in an all-stock deal valued at $15.7 billion. Tableau uses self-service analytics to help people with any skill level work with data. Among the companies that use Tableau’s services are Charles Schwab, Verizon and Netflix. Once the transaction closes, Tableau will operate independently and stay headquartered in Seattle. “Joining forces with Salesforce...

Federal regulators voted Thursday to give phone companies the right to block unwanted calls without getting customers’ permission first. The Federal Communications Commission’s move could make call-blocking widespread and help consumers dodge annoying robocalls, which have exploded into a problem that pesters Americans on the level of billions of calls a month.

If you fall for this phone scam, you could lose a lot of money.

NBC10 Boston is an NBC Owned Television Station serving the Greater Boston area.

Top congressional Democrats have announced legislation to restore Obama-era “net neutrality” rules that seek to bar internet service providers such as AT&T and Comcast from playing favorites with websites and services. The bill will face a tough time becoming law, despite Democrats’ control of the House. But the effort could give Democrats political points on consumer protections that a Trump-appointed...

From foldable cellphones to high tech burgers, more than 4,500 companies showcased their latest technology at CES, the world’s largest consumer electronics show which took place in Las Vegas earlier this month.