Apparent Outage Leaves Amazon's Alexa 'Having Trouble Understanding Right Now' - NBC10 Boston
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Apparent Outage Leaves Amazon's Alexa 'Having Trouble Understanding Right Now'

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    A file photo of an Amazon Echo device.

    Alexa? Are you there?

    Amazon Echo devices weren't working across the country Friday in what appeared to be an Alexa-related outage.

    Some users who posed questions to the voice-activated and internet-connected personal assistants were being told the devices weren't working, with phrases like, "Sorry, I'm having trouble understanding right now. Please try a little later."

    The website DownDetector, which tracks web outages, noted a spike in problems with the Alexa service starting at 9:39 a.m. ET. The number of reports dropped dramatically around 2:00 p.m. ET. 

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    Christopher Lee Watts was charged with five counts of murder Monday for the deaths of his wife Shanann Watts and their two daughters Bella and Celeste. Watts had initially pleaded publicly that his wife and daughters had gone missing. Their bodies were discovered on the property of the oil and natural gas company Watts worked for. The D.A. said that it's "too early" to discuss whether prosecutors would seek the death penalty.

    (Published Monday, Aug. 20, 2018)

    NBC has reached out to Amazon to inquire about the possible outage.

    Celebrities like Cardi B and Anthony Hopkins haven't started taking over for Alexa in real time, as Amazon's Super Bowl ad proposed.