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When Elizabeth Grady shut down, customers had no way to spend their gift cards
The Elizabeth Grady Beauty Company was in business for nearly 50 years in Massachusetts. News of its unexpected closing this year has not gone over well with customers, many of whom were left holding expensive gift cards for spa services and want their money back. Twin sisters Megan Opie and Victoria Lambkin were frequent customers of the Elizabeth Grady salon…
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When Elizabeth Grady shut down these customers had no way to spend their gift cards
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Check washing victim reaches out to NBC10 Boston for help
How closely do you check your bank statements? An Attleboro, Massachusetts, man didn’t inspect his well enough and lost more than $1,000 in a scam. He reached out our NBC Boston Responds team for help. Mike Bassis dropped his $1,200 quarterly real estate tax payment in a mailbox in December. Once he saw the money had cleared his account, he…
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Check washing victim reaches out to NBC10 Boston for help
Mike Bassis lost $1,200 in a check washing scheme, but NBC10 Boston Responds was able to work with him to get it refunded by his bank. He says he will now monitor his accounts more closely and no longer uses blue mailbox bins....
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When a Mass. woman couldn't claim her unemployment benefits, she called NBC10 Boston Responds
If you need help with an unemployment claim, it isn’t always easy to get through to the Massachusetts Department of Unemployment Assistance by phone. A frustrated Middleborough woman reached out to our NBC10 Boston Responds team when she couldn’t get through and couldn’t get her unemployment benefits. The department says a steady rise in fraudulent activity nationwide is part...
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When a Mass. woman couldn't claim her unemployment, she called NBC10 Boston Responds
Debi Field said she spent multiple hours on multiple days trying to get in touch with someone to navigate her unemployment claim. When nothing worked, she contacted NBC10 Boston Responds.
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Hotel headache: Best Western booking mix-up resolved by NBC10 Boston Responds
A Weymouth, Massachusetts, man headed out west for a vacation earlier this year. But some confusion surrounding a hotel booking left him with a charge he didn’t think he should have to pay. Kevin Bates and his girlfriend took a trip to Arizona in January, visiting several cities. He says he booked hotels online ahead of time, but it wasn’t...
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Solar panel problem resolved by NBC10 Boston
The NBC10 Boston Responds team stepped in to help a woman who had waited months for maintenance work to be done on the solar panels on her newly purchased home.
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Stuck with a prepaid phone that wouldn't activate, NH woman turns to NBC10 Boston Responds
What good is a new phone if you can’t use it? When a Greenville, New Hampshire, woman couldn’t get her phone activated, she contacted our NBC10 Boston Responds team as a last resort. Holly Patterson says she isn’t interested in fancy smartphones. “I know other people spend like, thousands, hundreds, and that’s fine, but I don’t use the capability...
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Frustrated fan turns to NBC10 Boston to get refund for rescheduled concert
When a New Hampshire man bought tickets to see a legendary musician at TD Garden last year, he was hoping it would be a night to remember. Instead, it became an evening he wished he could forget after the show was postponed and he couldn’t get his money back. Raj Jathar’s mother was visiting from India in December. For...
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How a job scam turned a Mass. mom's search for remote work into a nightmare
A new mom in Middleborough, Massachusetts, is out thousands of dollars after falling victim to an elaborate job scam. And it all started on her town’s Facebook page. “Right now.. there’s really nothing I can do,” said Becca Green. “Like, honestly, I’m an idiot. Like. I just wanted to be home with her.” Green was pregnant last year, looking for...
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Scammers turn Middleborough mom's job search into a nightmare
A new mom in Middleborough, Massachusetts, is out thousands of dollars after falling victim to an elaborate job scam.
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NBC10 Boston Responds helps woman get resolution from Carvana after SUV fire
There are upwards of 2,300 vehicle fires in Massachusetts every year. A Saugus woman’s new SUV was destroyed in one of them. When she couldn’t get a resolution from the online dealership where she bought it, she contacted our NBC10 Boston Responds team for help. Alayna Brinkley picked out a new vehicle on Carvana in December. She traded in...
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NBC10 Boston Responds helps woman after SUV she bought from Carvana bursts into flames
A Saugus woman reached out to NBC10 Boston Responds for help after being unable to get a resolution from Carvana for her recent purchase that caught fire.
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A mess of a a microwave replacement cleaned up by NBC10 Boston Responds
You probably use your microwave every day. A Marlborough, Massachusetts woman did, until hers broke. And after months of trying to get a new one through her home warranty coverage, she reached out to our NBC10 Boston Responds team for help. “This was the Sears warranty that I paid for,” said Sheryl Primmer, pointing to her warranty paperwork. …
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A mess of a a microwave replacement cleaned up by NBC10 Boston Responds
After months of trying to get a new microwave through her home warranty coverage, a Marlborough woman reached out to NBC10 Boston Responds for help.
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When a Cape Cod man couldn't close out his late father-in-law's phone, he called NBC10 Boston
Paul De Ruyter says he called Verizon several times to resolve the issue and was even given a disconnect confirmation number, but the bills continued, along with past due notices
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When a Cape Cod man couldn't close out his late father-in-law's phone, he called NBC10 Boston
Closing out a phone account did not come easy for a Cape Cod man. And after months of getting nowhere, he contacted our NBC10 Boston Responds team for help. When Paul de Ruyter’s father-in-law died in early June, he tried to disconnect the phone line that had been in his room at an assisted living facility. “He had a landline...
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Woman reimbursed for counterfeit hair styling tool after calling NBC10 Boston Responds
A Boston woman shelled out a lot of money for a name-brand hair styling system she found online. But when it broke, she discovered it was a fake. And she reached out to our NBC10 Boston Responds team for help. Donna Newton bought an expensive Dyson Airwrap system for her daughter’s birthday last year. But the $600 product didn’t...
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Woman reimbursed for counterfeit hair styling tool after calling NBC10 Boston Responds
A Boston woman shelled out a lot of money for what she thought was a Dyson Airwrap system. But when it broke, she discovered it was a fake.