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Solar panel problem resolved by NBC10 Boston
The NBC10 Boston Responds team stepped in to help a woman who had waited months for maintenance work to be done on the solar panels on her newly purchased home.
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Stuck with a prepaid phone that wouldn't activate, NH woman turns to NBC10 Boston Responds
What good is a new phone if you can’t use it? When a Greenville, New Hampshire, woman couldn’t get her phone activated, she contacted our NBC10 Boston Responds team as a last resort. Holly Patterson says she isn’t interested in fancy smartphones. “I know other people spend like, thousands, hundreds, and that’s fine, but I don’t use the capability...
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Frustrated fan turns to NBC10 Boston to get refund for rescheduled concert
When a New Hampshire man bought tickets to see a legendary musician at TD Garden last year, he was hoping it would be a night to remember. Instead, it became an evening he wished he could forget after the show was postponed and he couldn’t get his money back. Raj Jathar’s mother was visiting from India in December. For...
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How a job scam turned a Mass. mom's search for remote work into a nightmare
A new mom in Middleborough, Massachusetts, is out thousands of dollars after falling victim to an elaborate job scam. And it all started on her town’s Facebook page. “Right now.. there’s really nothing I can do,” said Becca Green. “Like, honestly, I’m an idiot. Like. I just wanted to be home with her.” Green was pregnant last year, looking for...
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Scammers turn Middleborough mom's job search into a nightmare
A new mom in Middleborough, Massachusetts, is out thousands of dollars after falling victim to an elaborate job scam.
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NBC10 Boston Responds helps woman get resolution from Carvana after SUV fire
There are upwards of 2,300 vehicle fires in Massachusetts every year. A Saugus woman’s new SUV was destroyed in one of them. When she couldn’t get a resolution from the online dealership where she bought it, she contacted our NBC10 Boston Responds team for help. Alayna Brinkley picked out a new vehicle on Carvana in December. She traded in...
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NBC10 Boston Responds helps woman after SUV she bought from Carvana bursts into flames
A Saugus woman reached out to NBC10 Boston Responds for help after being unable to get a resolution from Carvana for her recent purchase that caught fire.
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A mess of a a microwave replacement cleaned up by NBC10 Boston Responds
You probably use your microwave every day. A Marlborough, Massachusetts woman did, until hers broke. And after months of trying to get a new one through her home warranty coverage, she reached out to our NBC10 Boston Responds team for help. “This was the Sears warranty that I paid for,” said Sheryl Primmer, pointing to her warranty paperwork. …
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A mess of a a microwave replacement cleaned up by NBC10 Boston Responds
After months of trying to get a new microwave through her home warranty coverage, a Marlborough woman reached out to NBC10 Boston Responds for help.
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When a Cape Cod man couldn't close out his late father-in-law's phone, he called NBC10 Boston
Paul De Ruyter says he called Verizon several times to resolve the issue and was even given a disconnect confirmation number, but the bills continued, along with past due notices
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When a Cape Cod man couldn't close out his late father-in-law's phone, he called NBC10 Boston
Closing out a phone account did not come easy for a Cape Cod man. And after months of getting nowhere, he contacted our NBC10 Boston Responds team for help. When Paul de Ruyter’s father-in-law died in early June, he tried to disconnect the phone line that had been in his room at an assisted living facility. “He had a landline...
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Woman reimbursed for counterfeit hair styling tool after calling NBC10 Boston Responds
A Boston woman shelled out a lot of money for a name-brand hair styling system she found online. But when it broke, she discovered it was a fake. And she reached out to our NBC10 Boston Responds team for help. Donna Newton bought an expensive Dyson Airwrap system for her daughter’s birthday last year. But the $600 product didn’t...
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Woman reimbursed for counterfeit hair styling tool after calling NBC10 Boston Responds
A Boston woman shelled out a lot of money for what she thought was a Dyson Airwrap system. But when it broke, she discovered it was a fake.
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NBC10 Boston Responds helps local band get money owed by online ticket company
A local band was in a bind when it didn’t get the money it was owed for two summer shows. Band members had used a national online ticketing company. When they couldn’t get answers about their delayed payment, they contacted our NBC10 Boston Responds team. The Dogmatics have been around since the 80s, playing popular clubs in Boston and...
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When a $600 package from Saks never arrived, NBC10 Boston was on the case
A pricey pair of shoes was delivered somewhere in Mashpee in September, but never made it to Bruce Rosenfelt, the customer
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When a $600 package from Saks never arrived, NBC10 Boston was on the case
A missing package and a rejected refund claim led a Mashpee, Massachusetts, man to seek help from our NBC10 Boston Responds team. A pricey pair of shoes was delivered somewhere in Mashpee in September, but Bruce Rosenfelt said he didn’t get them. “This was the first time I’ve ever had a problem with delivery,” said Rosenfelt. “I bought the shoes...
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When this man couldn't claim his radio contest prize, NBC10 Boston Responds stepped in
A Quincy man was thrilled when he won a big prize in a local morning radio show contest, but that excitement turned to disappointment when he couldn’t collect it. “I was so excited,” said Garrett Schick. “You’re feeling good driving on the way to work in the morning, you win a prize. I called my wife right away. I’m like,...
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A customer banned from her favorite online store turned to NBC10 Boston Responds
Imagine being banned from shopping at one of your favorite online stores. That’s what happened to Caroline, who ordered a king-size bed last year for her guest room. She needed it quickly because she was about to have a baby and her parents were coming to stay. “So I went on to Wayfair to do a rush order, found...
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Automaker says it can't offer Mass. residents certain services over Right to Repair law
Some local drivers are caught in the middle of the battle between automakers and the Massachusetts Right to Repair law. And as a result, they don’t have access to safety features in their vehicles. Fred Myers of Stoneham wants to get something done about it. He was involved in a serious car accident in June on Route 16 in New...