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Southwest CEO Maps Out a Recovery After Holiday Meltdown: ‘We Have Work to Do'
Southwest said it canceled about 16,700 flights between Dec. 21 through Dec. 31, failing to recover from severe winter weather.
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Southwest Moves to Rebuild Reputation After Cancellation Chaos During Holidays
With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.
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Southwest to Give Over $300 in Points to Customers Impacted by Cancellation Chaos
Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays.
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Southwest Airlines Schedule Returns to Relative Normalcy After Week of Chaos
Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.
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Southwest Says It Will Return to Normal Operations Friday After Days of Chaos
The airline is trying to extract itself from a sustained scheduling mess.
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Why Is Southwest Having So Many Cancellations While Other Airlines Are Not?
It has less to do with the weather and more to do with something called the “point-to-point” model.
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How Does Southwest's Point-to-Point Model Work?
SWAPA, the union that represents Southwest Airlines’ pilots, says the way Southwest routes are designed is part of the reason the airline has had such a difficult time rebounding from winter weather delays and cancellations.
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Stranded Friends Hit The Road to Bypass Southwest's Cancellation Chaos
“Rather than risking the flights getting canceled, we decided for the sake of needing to get back to work, we would jump in the car instead,” Huante said. The road trip became their best plan when Huante’s mom made an offer they couldn’t refuse. “My mom said, ‘You take my car. I’ll go get the oil changed. Get the...
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Southwest Cancellations Continue as Rival Carriers Cap Fares to Help Stranded Flyers
The airline cut another 60% of its schedule even as operations at other airlines improved.
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Passenger Advocates Keep Close Watch on Southwest Airline Troubles
When travel plans don’t go your way, remember that you do have rights. Here’s what you should pay attention to.
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Southwest CEO Releases Statement on Airline Troubles: ‘Truly Sorry'
In a video statement released Tuesday, Southwest CEO Robert Jordan apologized for the airline’s struggle to operate during the busy holiday travel week.
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US Airports See Luggage Pileups in Wake of Winter Storm Delays
Rows of baggage carts could be seen on the tarmac at Dallas Love Field Airport on Tuesday.
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Why Did Southwest Airlines Cancel So Many Flights? Here's What the Airline Said
Travelers dealt with widespread difficulties in the lead-up to the Christmas holiday weekend as a winter storm pummeled the U.S., but even as some of the effects of the storm lingered, much of the travel disruptions were expected to be cleared by this week — except for those who flew on Southwest Airlines.
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Southwest Canceling More Than 70% of Flights Tuesday
The airline said the recent extreme weather impacted most of their flights and threw off their schedule. The company issued an apology to its passengers.
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Southwest Airlines Will Operate One-Third of Scheduled Flights for Several Days
Blaming the chaos to their flight schedule on this past week’s winter storm, Southwest said in a statement that the winter weather caused disruptions to their full holiday travel plans, causing the catastrophic cancellations.
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Southwest Airlines Cancels More Flights and Draws Federal Investigation
The travel chaos seems certain to continue. Southwest Airlines has also scrubbed 2,500 flights for Wednesday and nearly 1,200 for Thursday as it tried to restore order to its mangled schedule.
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Southwest Airlines Employee Helps Return Stuffed Animal to Young Passenger
A Southwest Airlines agent helped a young girl reunite with her beloved stuffed animal after the furry friend was left behind in a rental car, the company announced in a Facebook post.
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Woman on Flight Leaving Houston Says ‘Jesus Told Her to Open The Exit Door'
On a plane leaving Houston’s Hobby Airport Saturday, a woman tried to open an exit door in midflight and bit a passenger who tried to stop her, according to Houston authorities.
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Pilot Sues Southwest After Colleague Exposes Himself in Front of Her
A Southwest Airlines pilot is suing the company, her union and a former colleague who pleaded guilty last year to dead-bolting the cockpit door during a flight and stripping naked in front of her.
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Southwest Airlines Pilot Asks Passengers to Stop AirDropping Nudes
A video of a Southwest Airlines pilot saying he will “pull back” the airplane and return to the gate if passengers do not stop sending nude photos over AirDrop has gone viral.