Southwest Airlines

Southwest said it canceled about 16,700 flights between Dec. 21 through Dec. 31, failing to recover from severe winter weather.

With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.

Southwest Airlines is trying to fix its relationship with travelers who got stuck by canceled flights over the holidays.

Southwest Airlines returned to a relatively normal flight schedule Friday, as the focus shifts to making things right with what could be well more than a million passengers who missed family connections or flights home during the holidays, and many of whom are still missing luggage.

The airline is trying to extract itself from a sustained scheduling mess.

It has less to do with the weather and more to do with something called the “point-to-point” model.

SWAPA, the union that represents Southwest Airlines’ pilots, says the way Southwest routes are designed is part of the reason the airline has had such a difficult time rebounding from winter weather delays and cancellations.

“Rather than risking the flights getting canceled, we decided for the sake of needing to get back to work, we would jump in the car instead,” Huante said. The road trip became their best plan when Huante’s mom made an offer they couldn’t refuse. “My mom said, ‘You take my car. I’ll go get the oil changed. Get the...

The airline cut another 60% of its schedule even as operations at other airlines improved.

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In a video statement released Tuesday, Southwest CEO Robert Jordan apologized for the airline’s struggle to operate during the busy holiday travel week.

Rows of baggage carts could be seen on the tarmac at Dallas Love Field Airport on Tuesday.

Travelers dealt with widespread difficulties in the lead-up to the Christmas holiday weekend as a winter storm pummeled the U.S., but even as some of the effects of the storm lingered, much of the travel disruptions were expected to be cleared by this week — except for those who flew on Southwest Airlines.

The airline said the recent extreme weather impacted most of their flights and threw off their schedule. The company issued an apology to its passengers.

Blaming the chaos to their flight schedule on this past week’s winter storm, Southwest said in a statement that the winter weather caused disruptions to their full holiday travel plans, causing the catastrophic cancellations.

The travel chaos seems certain to continue. Southwest Airlines has also scrubbed 2,500 flights for Wednesday and nearly 1,200 for Thursday as it tried to restore order to its mangled schedule.

A Southwest Airlines agent helped a young girl reunite with her beloved stuffed animal after the furry friend was left behind in a rental car, the company announced in a Facebook post.

On a plane leaving Houston’s Hobby Airport Saturday, a woman tried to open an exit door in midflight and bit a passenger who tried to stop her, according to Houston authorities.

A Southwest Airlines pilot is suing the company, her union and a former colleague who pleaded guilty last year to dead-bolting the cockpit door during a flight and stripping naked in front of her.

A video of a Southwest Airlines pilot saying he will “pull back” the airplane and return to the gate if passengers do not stop sending nude photos over AirDrop has gone viral.